ISO 9001:2000 is the updated standard for quality management systems, one of the best known standards issued by ISO, the International Organization for Standardization.

ISO 9001:2000 is the updated standard for quality management systems, one of the best known standards issued by ISO, the International Organization for Standardization.

These voluntary standards are concerned with quality management, this means with all that the organization does to ensure that its products and services conform to the customer's requirements and achieve customer satisfaction.

Quoted from ISO 9000:2000 section 0.2

The ISO 9001:2000 is based on  quality management principles. These principles can be used by management as a framework to guide their organizations towards improved performance:

• Customer focus
• Leadership
• Involvement of people
• Process approach
• System approach to management
• Continual improvement
• Factual approach to decision making
• Mutually beneficial supplier relationships